Complaint from: Anonymous
Date complaint: 06-10-2011
Name company / organisation: Jumbo
On Thursday I went to buy a few presents for the birthday of my daughter at Jumbo in Larnaca. I bought a slide and a swing. I came home and offocurse very exciting to put these two things together so my daughter could play for her birthday the next day.
The slide didn't fit together and the swing broke after a screw went a little to far inside the material.
I went back to Jumbo and the woman of the customer service told me that they only have two days (Saturday and monday) to change products. I told the woman that it's my daughter's birthday tomorrow and I can't wait until Saturday. But she said that she couldn't do anything about it.
I mean which shop in the world offers such a bad service to the customer, that I can not change a product the same day. I was really surprised that this is possible. Anyway then I have to go back on Saturday and disappoint my daughter.